1 review. Discover Monsoon Dorri Dress, Pink reviews from customers at House of Fraser and buy from just £44.5. Suddenly I was contacted by Monsoon Customer services who said that they would refund me but I would have to cancel my paypal dispute. This store does not refund! Basically they are just fobbing us all off with a stream of timed automated emails that presumably hope the customer gives up on. Sent proof of posting and two e-mails, all ignored. My sister and I found the perfect bridesmaid dress for her wedding (From monsoon) which had already been cancelled abroad due to COVID-19. And on the 27/6/2020 Hermes send me an email that Hermes has delivered my package , I was in my flat all day when I saw the email I quickly run downstairs to see my package, nothing was found anywhere, I did email monsoon but no reply . NOT SO, 10 days later and STILL not received my £126 refund. © 2020 Trustpilot, Inc. All rights reserved. At this point they have stopped replying to me. I have emailed multiple times - I get an automated response saying allow 10 days for them to respond - still nothing. Queries Resolved In . No matter its financial position Monsoon Accessorize still needs a major overhaul, but with a brave and determined team, it may yet turn its fortunes around. It took them 8 weeks and countless emails to decide to rip the tags off my dress so they had an excuse to not return my money. If you’re reading this review from outside of the UK then you will also be interested in knowing the European article number, also known as EAN, which is: 19432934. Really do not recommend ordering online with Monsoon during ‘Covid times’ to be honest! Customer Service Communication Channels . I was told my trading standards after reporting them this is the next step if there is no communication from the company. The ‘new in’ section is populated with easy floral midi dresses that would take you from the office to a summer garden party (remember those? Disgrace! No reply from customer service. Then I commented for customers to check Monspon trustpilot reviews before purchasing. I wanted an exchange - they said this is not possible but to return the item and I would get a full refund. your first handbag: our fashion editors share their bag memories, The story behind Princess Diana's wedding gown: 'We wanted to make a fairy tale dress, like a Disney movie', This is the novelty knit to get you through the lockdown ahead, How Strictly Come Dancing’s costume designer has delivered the sparkle, even in a pandemic, How anti-Trump 'glamtesters' harnessed the power of party dresses, called in administrators at the end of last month. Back in the early 2000s, when Sienna Miller was dating Jude Law and her Ibiza-meets-Glastonbury chic aesthetic was all anyone wanted to emulate, Monsoon was the store where most of us went to get our budget boho kicks. Please do not waste your money ordering from them!! I have already written two negative reviews for this company, but wanted to write one last one. And would advise anyone if they are shopping for something as important as a wedding to avoid monsoon all together as they obviously do not care about the impact their mistakes have on the public. How difficult is it to give a customer a refund for an item they've returned??? Did not expect this level of cunningness from monsoon, shockingly poor poor customer service. It has a loyal following, and could benefit from investment in its design team, e-commerce and a reduced retail store footprint - as well as a sexy revamp of the stores that remain - but its financial issues may be too far gone for any hope of survival. Monsoon constantly sent automated reply email, or asking me for information already sent, or stating that they have dealt with my issue & asking me to rate them. Sent 4 emails and had online chat and sent them a copy of their email. Never had such an awful experience- AVOID AT ALL COSTS. I retuned the item, have not received any communication or refund and they are just going to keep my item without giving me my money back. Shoddy customer service....avoid. Cannot even get in touch through PayPal I appreciate these are difficult times, but I too work from home now & still manage to do my job effectively. I returned part of an order on 24th July and royal mail tracking states it was received by Monsoon on 26th July. It was more money, so I paid the extra money. There will still be significant job losses - around 500 - along with the store closures, but the new deal represents an effort to keep the chain in business. I returned my order (which contained two items) and subsequently received an email saying one item was returned and it will be refunded to my account within 3/5 working days. Now there’s a whole new category of accessible luxury brands that specialise in serving those needs - among them Needle & Thread, Self-Portrait and Rixo - while Asos has plenty to satisfy the more budget-conscious shopper. This can be used to look up the product at a local retailer in your home country, as this number is unique to this product all over the European union. By October, it emerged that Simon had ploughed £30 million of his own fortune into rescuing the company, but by March of this year, shortly after lockdown came into effect, it was reported that Simon was considering selling it altogether. Monsoon Accessorize (as the company is officially known) called in administrators at the end of last month, putting 3,500 jobs at risk. My sister proceeded to get her other bridesmaid dresses on the basis of this dress and the flower girls etc. This is stealing! Suddenly they are back to blanking my email requests for a refund. I have never experienced such horrific customer service. Indeed, a spokesman tells the Telegraph that "most of the [company's] turnover these days comes from Accessorize - there has been a major surge in online sales during the lockdown," they said. So we are almost at the end of our Denby Monsoon ChrysanthemumWine (Pack Of 2) review, but before we finish, we would just like to ask you to help spread the word by sharing any of our reviews that you find useful on social media or by telling your friends. As part of our review process, we make sure that we scour the internet to find the best possible price for the Denby Monsoon ChrysanthemumWine (Pack Of 2), so that you don’t need to waste your time clicking around for the best deal.